Member & Studio Policies

Last updated: August 10, 2026  |  Capital Wellness & Recovery, LLC  |  Hyattsville, MD

The following policies apply to all members, guests, and visitors of Capital Wellness & Recovery, LLC ("Studio"). By booking a session, purchasing a membership, or entering the Studio, you agree to comply with these policies. We reserve the right to enforce these policies at our discretion and may suspend or terminate access for violations.

Arrival & Check-In

Check-In: Please check in at the front desk upon arrival for every visit, even if you have a recurring appointment.

Arrival Time: Please arrive 5–10 minutes before your scheduled session to allow time to check in and prepare. Late arrivals will not receive an extension of session time.

Good Standing: Access may be restricted if your account has an outstanding balance or your membership is not in good standing.

Conduct & Behavior

Respect: All guests, members, and staff are expected to treat one another with respect. Harassment, threats, inappropriate remarks, or disruptive behavior will not be tolerated and may result in immediate removal from the Studio and/or termination of membership.

Inclusivity: Capital Wellness & Recovery strives to provide a welcoming, respectful, and inclusive environment for all members and guests, regardless of background.

Substances: Our Studio is drug-free and smoke-free, including vaping. Use of any Service while under the influence of alcohol or any substance that impairs safe participation is strictly prohibited.

Weapons: Firearms and weapons of any kind are prohibited on Studio premises, to the fullest extent permitted by Maryland law.

Photography & Devices

Photography and recording are prohibited in private areas, including the cold plunge area, sauna, and treatment rooms, out of respect for other guests' privacy. Photography elsewhere in the Studio is permitted for personal use only and must not capture other guests or staff without their consent. Please keep phones on silent and step into the lobby for calls.

Using the Studio

Attire: Appropriate swimwear is required for the cold plunge and sauna. Please shower before using shared wet areas. Towels are provided for your use.

Personal Property: Please avoid bringing valuables to the Studio. To the maximum extent permitted by law, Capital Wellness & Recovery is not liable for the loss, theft, or damage of any personal property left on the premises, including in lockers or common areas.

Equipment: Please use all equipment as intended and return it to its proper place after use. Notify staff immediately if you notice any equipment malfunction.

Guests & Minors

Guests: Members with guest privileges must accompany their guest at all times. All guests must complete a Guest Intake Form and Liability Waiver prior to using any Service.

Minors: Guests under 18 may use Studio Services only with the written consent of a parent or legal guardian, who must complete all required waivers and remain on-site during the minor's session. The Saturday Athlete Program is available for youth ages 13–17 with parental consent.

Body Work & Ancillary Services

Body work and massage therapy sessions are provided by Studio-employed or contracted practitioners, not by any specific individual guaranteed for every visit; Capital Wellness & Recovery may substitute your practitioner if needed. You understand that these services may require appropriate physical touch to provide treatment, and you may end any session at any time if you feel uncomfortable. Please raise any concerns about a session directly with Studio management as soon as possible.

Booking & Cancellation

All sessions must be booked in advance through our online booking system. You may cancel or reschedule free of charge up to 24 hours before your appointment. Cancellations within 24 hours are charged 50% of the session fee; no-shows are charged the full session fee. See our full Terms & Conditions for complete booking policies.

Membership Freezes

Members may request a temporary freeze on their membership for medical reasons or extended travel by emailing info@capitalwr.com. Documentation may be required for medical freezes. Membership dues will not accrue during an approved freeze period, and members may not access Studio Services while on freeze.

Privacy & Communications

We collect and use your personal information to provide our Services, process payments, and communicate with you about your bookings and membership. We do not sell your personal information to third parties. You may opt out of marketing emails at any time using the unsubscribe link, though you will continue to receive essential communications related to your bookings and account, such as appointment confirmations and billing notices.

For your safety, security cameras may be in operation in common areas of the Studio. Footage is not shared with members or guests except as required by law or in connection with an active investigation.

Reporting an Incident

If an incident occurs at the Studio, please notify a staff member or management as soon as possible, ideally within 24 hours, so the matter can be documented and addressed appropriately.

Changes to These Policies

Capital Wellness & Recovery may update these policies from time to time. Updates will be posted on this page with a revised date. Your continued use of the Studio constitutes acceptance of the then-current policies.